| Best Practice | ||
| Our Best Practice programme provides a platform for exchanging knowledge and expertise across our rail and bus companies and with our parent company, Netherlands Railways. It gives staff the opportunity to share experiences, develop their capabilities, and build relationships across our family of companies. | The programme offers activities such as biannual international seminars, site visits, secondments and workshops, which are managed by Abellio’s functional leaders. Its themes are identified by our businesses to suit their own requirements. To date, these have included customer service, CSR, fleet, innovation and cost control. The Best Practice programme is an essential part of our business review process.  Founded on the principles of the EFQM framework, we have used it to capture lessons learnt and to improve performance at our rail franchises. It is key to our objective of delivering continuous improvement. All experts and managers within our operating companies are encouraged to broaden their experience and knowledge through our Best Practice programme, and to demonstrate and develop cultures within their businesses which reflect Abellio’s core values. | |
