At the Cycle-Rail-Awards in November 2011 Merseyrail won the award for constumer service and was runner up in the overall Operator of the Year award.
At the National Rail Awards Merseyrail won the "Putting Passengers First" award, which recognises "flexibility, responsibility and quality of delivery of world class customer service whereby an organisation has set a new standard to deliver customer satisfaction", for its approach to personal security which creates a consistent high visibility presence preventing anti-social behaviour and ticketless travel with its associated security problems.
