| Results |
| Through our dedicated Best Practice programme we bring together colleagues from across our businesses to exchange knowledge, experience and expertise in many operational areas, such as performance, security, marketing and station development, with the aim to contribute positively to their performance. We have created a successful Northern culture and brand just four years after bringing together employees from two predecessor companies. Since the beginning of the Northern Rail franchise passenger numbers have increases by a stunning 38% to 87 million passengers annually. This achievement is particularly notable because, unlike other regional train operators, it has been achieved without introducing new trains or adding new routes. Northern Rail have attracted more customers by improving punctuality, providing more and newer trains, investing in trains and stations, and better marketing. Northern Rail’s achievements also include:
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