Best Practice
End-to-end journey
Parent company
Key facts
Parent company
Our parent company, Netherlands Railways, has
a concession for operating
the core rail network in the Netherlands.


Netherlands Railways
develops and operates station hubs and retail facilities, providing end-to-end services and travel information.


Netherlands Railways runs 4,800 trains per day on a clockface,
regular interval timetable and carries over 1.1 million passengers
per weekday. Netherlands Railways manages all 380 stations in
the Netherlands.

With a punctuality of 93% on a five-minute basis, Netherlands Railways belongs to the top three of public transport companies in Europe.
Over the past few years, the frequency of train services and the range
of travel opportunities have increased. Together with partners, Netherlands Railways provides a range of other transport modes, therewith enabling a seamless end- to- end journey for passengers.

This has led to an increase in passenger numbers and in customer satisfaction. In the last five years, passenger numbers have increased over 20%. Customer satisfaction has reached record levels with
79% of the passengers ranking Netherlands Railways a 7 or higher
on a 10-point scale.

  
  
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