Since Abellio first took over operation of the Greater Anglia franchise in 2012, train services in the region have benefitted from a positive transformation. The complete replacement of the entire train fleet, in a £1.4 billion investment programme, is well underway and is due to be completed in Summer 2022.
These new, state-of-the-art trains offer more seats, better accessibility and an excellent travelling environment, with air conditioning, plug points and free wifi. Meanwhile, substantial performance improvements have led to record levels of punctuality over the year to April 2021 and the commitment and focus of the GA team has enabled the provision of a safe, clean and reliable service throughout the period of the pandemic.
A network-wide programme of station upgrades, customer information enhancements, smart ticketing and better waiting facilities has also been delivered.
Collaborative working with stakeholders and local communities, along with sustained improvements to energy efficiency and environmental performance, are other features of the GA operation - which has won the Train Operator of the Year award 2 years running at the UK’s Rail Business Awards.